Technical Support Specialist I

Sawstop•Tualatin, OR

3d•Hybrid

About The Position

SawStop is seeking a Technical Support Agent to join our call center team. This role is ideal for someone who enjoys helping people, solving problems, and learning woodworking products in a structured, supportive environment. You'll be the first point of contact for customers and play a key role in delivering a positive SawStop experience. SawStop is committed to building a diverse and inclusive workplace where everyone feels valued and supported.

Requirements

Call center experience w/CRM
Ability to lift 20lbs regularly and get hands on with a saw
Excellent verbal communication and active listening
Genuine empathy and a customer first mindset
Comfortable handling heavy phone volume throughout the day
Interest in or experience with woodworking
Proficiency in MS Office Suite (Excel, Word, Outlook)

Nice To Haves

Mechanical or electrical aptitude - or a strong desire to learn
Curiosity about how products work and why issues occur
NetSuite CRM
Multilingual abilities are a plus

Responsibilities

Serve as a front line call center agent, handling a high volume of inbound customer calls, chats, and emails
Provide basic technical troubleshooting using established playbooks, and documented procedures
Support the full range of SawStop equipment, including saws and accessories
Accurately document customer interactions and troubleshooting steps in our case management system
Deliver empathetic, professional service with a strong focus on customer satisfaction (CSAT)
Follow defined processes while knowing when to escalate issues appropriately
Collaborate with teammates and technical specialists to resolve customer concerns efficiently

Benefits

Employee-Centered Medical Plan – 95% paid for the employee and eligible dependents
Available Health Savings Plan
Available Flexible Saving Account - Health Care/Dependent Care
100% Paid Dental
100% Paid Vision
Basic Life and AD&D Insurance
Short Term and Long-Term Disability Insurance
Mental Health and Wellness Resource
Employee Assistance Program
401k Retirement Plans with Company Match
Paid Time Off and Holidays
Tutoring Support for Team Member's Kids (Grades K-12)
Competitive Compensation Package
Opportunities for Professional Development
Job-Related Education Assistance Program