Technical Support Specialist I
RAB Aggregator, LLC
14h•$19
About The Position
As a Technical Support Specialist, you will be responsible for providing exceptional customer support. You will serve as the initial contact point for our customers, collaborating with colleagues in our Help Desk/Call Center department. Your role entails addressing incoming calls, emails, or chat messages from customers seeking assistance with telecommunications concerns. Your objective is to deliver prompt and precise responses to their inquiries.
Responsibilities
- Provide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. EST.
- Troubleshoot issues and support device activations and warranty replacements.
- Respond to after-hours callouts as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
