Technical Support Specialist Contractor

Dynamic Campus•Sylvania, OH

12h•Onsite

About The Position

At our partner institution at Lourdes University The Technical Support Specialist is responsible for the daytoday operations of computer desktop, laptops, printers and other network peripherals. The Technical Support Specialist is also responsible for providing support services to all users to gain full benefit from the investment in information technology and services. Support services include Help Desk, Training, Desktop Applications Software support, Desktop Operating System Support, mobile application support, and equipment and software inventory management. Hours of operation are Monday – Friday, 9:00 am – 6:00 pm. Hours may vary. Employment Type: Contract (month-to-month) This position is located on-site at Lourdes University.

Requirements

Associates degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
Prior experience in Customer Support Services
Display strong end user orientation and support customer service skills
Experience with Help Desk ticketing systems and customer service workflow
Experience with both Windows and iOS systems, including iPads/iPhones
Strong understanding of technical troubleshooting methodology
Demonstrate excellence in teamwork, as well as excellent oral, written and interpersonal communication skills
Ability to work a flexible schedule as needed
Orientation to detail and thorough documentation
Ability to work with a range of technical staff to develop joint solutions
Must be able to lift 50 lbs. as needed to move equipment across the campus environment.
Must be able to sit and stand for long periods.
Must be able to crawl under desk for any technological need
Adherence to Dynamic Campus Core Values
BE A: Servant Leader
Team Player
Accountable
Act with the highest integrity
Provide excellent customer service
Find solutions, not problems

Responsibilities

Provide strong desktop technical service with a customer service orientation
Receive, process and respond to Help Desk tickets received from email, web submissions, and direct telephone calls
Effectively troubleshoot and solve desktop hardware and software issues
Support Help Desk, Desktop Technology, and Lab/Classroom Technology functional areas
Follow best practices to ensure end user data is protected and recoverable
When necessary, work in concert with software and hardware vendors for problem resolution
Add and remove computers to and from a network domain
Help customers use both hardware and software products effectively
Provide desktop and audio-visual technical support with strong customer service skills
Thoroughly understand multiple versions of the Windows desktop operating system, MAC OS, and patch and imaging technologies
Assist with image maintenance and deployment as well as inventory
In collaboration with the infrastructure team, troubleshoot and resolve basic network and Wi-Fi Issues.
Complete, maintain, and process pertinent paperwork, records, and documentation
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Provide orientation overviews related to IT services or software/hardware
Assist with rollout of new PCs, laptops, media, network equipment, etc., in accordance with applicable replacement schedules and associated licensing
May need to be available on weekends due to campus events
Other duties as assigned