Technical Support Specialist- 5ESS Switching
About The Position
In a R&D/Tech Support position at NI Services CNC switching team, you will be responsible for the support of 5ESS Int’l and NAR versions of the product. You will work closely with other technical support engineers on the team to ensure optimal problem-solving environment for our customers. This role plays a vital part in delivering Level 2, 3, and 4 technical support as well as R&D services to our contracted customers. You will be responsible for receiving escalation support requests in the delivery of Care services. You will be working with highly experienced and knowledgeable team members. To thrive in this role, you will need to possess strong communication and interpersonal skills to interact with customers and various stakeholders. The work environment at NI Services CNC is fast-paced, innovative, and collaborative. You will have the opportunity to implement company-wide processes, contributing to the growth and success of the organization.
Requirements
- Strong communication skills
- Interpersonal skills
Responsibilities
- Support of 5ESS Int’l and NAR versions of the product
- Work closely with other technical support engineers on the team to ensure optimal problem-solving environment for our customers
- Delivering Level 2, 3, and 4 technical support as well as R&D services to our contracted customers
- Receiving escalation support requests in the delivery of Care services
- Implement company-wide processes
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
