Technical Support Specialist

Trimble Inc. • Lake Oswego, OR

9d • $19 - $25

About The Position

Empower Construction Success: Application Support Specialist (AP, Payroll, and HR function) Are you a tech-savvy problem solver ready to bridge the gap between complex software and human success? Join Trimble’s AECO team to master enterprise support, leveraging cutting-edge AI tools to streamline financial workflows and deliver world-class service to the construction industry! About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the primary engine behind our customers' operational success, directly impacting how construction firms manage critical Payroll and Accounts Payable functions. You will have the unique opportunity to blend traditional financial expertise with modern Generative AI techniques, shaping a more efficient future for enterprise application support and customer reliability.

Requirements

• Proven experience in customer support with a natural talent for solving complex technical problems.
• Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots.
• Exceptional communication skills and an interpersonal mindset that puts the customer first.
• Ability to work overtime as needed to meet customer demands and project deadlines.

Nice To Haves

• Experience with Payroll, AP / Accounts Payable, and HR functions.
• Bachelor's Degree in Business, Accounting, or Construction Management
• Hands-on experience with Vista, ERP systems, or basic SQL exposure.
• A reputation for being the "go-to" person for technical troubleshooting in previous roles.

Responsibilities

• Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges.
• Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications.
• Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied.
• Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies.
• Champion customer success by transforming technical hurdles into seamless software experiences.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
• If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level