Technical Support Representative

Quantum Electronic Payments•Austin, TX

1d•$17 - $21

About The Position

Unlock your potential with Quantum ePay. We're a full-service financial technology provider that helps business owners lower their costs, earn more money, and improve their quality of life. Our company is growing incredibly fast and we are seeking professionals who are results-driven with inside sales experience! We are seeking a Technical Support Representative who will be responsible for deployment and technical support for hardware and payment gateways. They will be responsible for terminal and payment gateway customer service and trainings. This entry-level role does not require prior technical experience but rather a technical aptitude, exceptional customer service skills, and a knack for solving problems.

Requirements

One year of experience in Merchant Services preferred
Experience in cashiering, retail, or food service involving payment processing or POS systems is highly desirable
Excellent verbal, written, interpersonal, relationship building and presentation skills
Strongly self-motivated with a drive to succeed
Strong work ethic and self-discipline
PC literate with Microsoft Office experience
Must have a clean driving record. You may need to drive to merchant locations to install equipment
Bilingual required (Spanish, Mandarin or Korean)

Nice To Haves

One year of experience in Merchant Services
Experience in cashiering, retail, or food service involving payment processing or POS systems

Responsibilities

Ensures that hardware and payment gateways are fully deployed, implemented and functioning
Set up and troubleshoot POS, software, payment gateways and other credit card processing applications
Download, set up and troubleshoot credit card processing hardware, including terminals, pin pads and card readers
Keeps inventory of hardware
Communicates with merchant support for assistance and other departments as necessary