Technical Support Representative
About The Position
Technical Support Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities. These values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry. General duties include: Handling customer interactions via inbound and outbound calls, chats and emails Troubleshooting an array of support calls for various products and services offered by PenTeleData and its partners Working with other teams and departments to route calls and cases Maintaining appropriate records of customer interactions Performing special project work as assigned by leadership Other duties as assigned
Requirements
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Previous experience interacting with customers on a daily basis
- Understanding basic networking and internet terminology and software
- Strong Communication Skills - Oral and written
- Strong Typing / Data Entry Skills
- Excellent Customer Service Skills / Soft Skills
- Strong Organizational Skills
- Ability to multitask in a face-paced environment
- Ability to adapt to change and the changing needs of the company
- Ability to work effectively and professionally both independently as well as part of a team
Nice To Haves
- Troubleshooting experience with Windows, Macintosh and mobile platforms recommended
- Troubleshooting experience involving various computer issues recommended
Responsibilities
- Handling customer interactions via inbound and outbound calls, chats and emails
- Troubleshooting an array of support calls for various products and services offered by PenTeleData and its partners
- Working with other teams and departments to route calls and cases
- Maintaining appropriate records of customer interactions
- Performing special project work as assigned by leadership
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
