Technical Support Manager (Hybrid)

RR Donnelley • Kansas City, MO

5h • Hybrid

About The Position

This role is responsible for the day-to-day supervision of the City Office Technical Support team, managing nine technicians across eight offices in the United States. These technicians serve as the single point of contact for end users at these locations. The manager will ensure excellence in service delivery and customer relations, integrate with a larger technical team in Kansas City to understand and deploy new technology, and assist with associated projects. Strong writing and communication skills are essential, along with a background in metric-based auditing of services. The position requires facilitating strong relationships within the technical and end-user community, including seven Office Administrators. Technical savvy and demonstrated leadership are crucial for success. This position is located in a Kansas City law firm and requires timely, accurate, and professional service at all times.

Requirements

• 4 Years of Management or relevant experience Required
• Five years of technical support Required
• Strong Team Management skills
• Exceptional Interpersonal Skills
• Ability to quickly make clear and concise decisions
• Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables
• Strong Project Management Skills
• Strong Time Management Skills
• Ability to travel 30% of the time
• Strong written and verbal communication skills
• Strong sense of professionalism

Nice To Haves

• 4 year Bachelors Degree preferred
• Prior Law firm experience preferred

Responsibilities

• Day-to-day supervision of the City Office Technical Support team
• Responsible for the activities of nine technicians in eight offices across the United States
• Maintaining excellence in service delivery and customer relations
• Integrating with a larger technical team in Kansas City to understand and deploy new technology
• Provide assistance with any associated projects
• Facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations
• Provide timely, accurate, and professional service at all times

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees