Technical Support Lead

Labur Professional Staffing•San Francisco, CA

36d•Onsite

About The Position

Our client is seeking a hands-on and self-driven Tech Support Lead to support its growing London office. With a recent move to a larger space and an expanding team of 40-50 full-time employees, this is a critical onsite position that blends technical expertise with strong interpersonal skills. This individual will take full ownership of local IT support, serve as the go-to technology resource for staff, build a reliable and structured support model, and conduct on-site trainings as needed. This resource is someone who is proactive, self-directed, and highly dependable.

Requirements

Proven experience in a hands-on IT support or helpdesk role.
Strong troubleshooting skills across Windows, macOS, and common enterprise applications.
Excellent interpersonal and communication skills; able to explain technical concepts to non-technical users.
Demonstrated ability to self-direct, self-prioritize, and take initiative.
Familiarity with ticketing systems, remote support tools, and IT asset management.

Nice To Haves

Experience supporting office moves, expansions, or new site setups is a plus.

Responsibilities

Serve as the primary onsite IT support lead for the London office.
Troubleshoot and resolve hardware, software, and network issues for end users.
Build and maintain a structured, scalable support model tailored to the needs of a growing team.
Conduct in-person training sessions and onboarding for new hires on IT systems and tools.
Maintain and manage IT inventory, including laptops, peripherals, and networking equipment.
Collaborate with global IT teams to align on standards, tools, and security protocols.
Proactively identify opportunities to improve IT processes and user experience.
Prioritize and manage multiple support requests with minimal supervision.

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