Laboratory Support Technical Lead

ARUP Laboratories Career•Salt Lake City, UT

11d•Onsite

About The Position

This position plays a crucial role in the Customer Services Division, providing leadership and guidance to the team. The Laboratory Support Technical Lead assists in the direction of daily operations, coordination of workflow assignments, and monitoring productivity. Additionally, they contribute to the development and review of departmental procedures, ensuring adherence to standards and best practices. It's important to note that this role does not involve any laboratory testing; instead, the Laboratory Support Technical Lead offers technical and non-technical expertise to support the division's functions. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Responsibilities

Assist the Supervisor in directing the daily operation of the team, ensuring efficient and effective performance.
Coordinate workflow assignments and manage the case queue to optimize productivity.
Contribute to the writing and review of departmental procedures, ensuring accuracy, clarity, and compliance with corporate and regulatory requirements.
Assist the Supervisor in conducting performance reviews, providing employee counseling, and addressing performance issues as necessary.
Provide technical and non-technical expertise within the division, offering guidance and support to team members as needed.
Collaborate with colleagues across departments to resolve complex inquiries and ensure seamless operations.
Serve as a mentor and resource for team members, fostering their professional development and growth.
Assist with special projects and initiatives as assigned by the Supervisor or divisional leadership.
Uphold a culture of professionalism, accountability, and continuous improvement within the team.
Performs all duties of the Laboratory Support Technical Specialist I and II as needed.
Provide training for new employees, ensuring thorough understanding and proficiency in their respective roles and responsibilities within the division.
Other duties as assigned.