DLP Platforms Technical Support Lead

State Street•Quincy, MA

12d•$100,000 - $160,000

About The Position

Data Loss Prevention (DLP) Platforms Technical Support Lead State Street is seeking a DLP Platforms Technical Support for our Security Platforms team, which is part of the State Street Cyber Fusion Centre. This team designs, manages, and supports the security tools which enable security operations across State Street. These tools are critical to State Street’s Cyber security, enabling threat detection, incident response, threat hunting, vulnerability management, and other key functions. This is a priority role in a growing team. Preferred location is United States – Boston/Quincy Massachusetts Who are we looking for We are seeking a motivated and detail-oriented Data Loss Prevention (DLP) Platforms Technical Support Lead to join our Security Platforms team. In this role you will oversee the technical support team responsible for maintaining, troubleshooting, and optimising Data Loss Prevention systems. This role requires a deep understanding of DLP technologies, leadership skills, and the ability to resolve complex technical issues. The ideal candidate will ensure the DLP platforms operate effectively to protect sensitive data and comply with organisational security policies.

Requirements

Experience operating and supporting DLP tools across multiple security domains such as: Network, Email, Endpoint and Web
Exposure to, and knowledge of enterprise DLP platforms eg Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview
Strong skills managing application deployments, configurations and updates running on Linux (RHEL) operating systems, with a strong knowledge of Linux Commands, files systems, permissions and process management
Understanding and working knowledge of current data protection, information security and cyber security practices and techniques
Direct experience managing, mentoring and leading teams
Creating an environment that drives knowledge sharing and collaboration
A collaborative approach to solving technical challenges and improving security
A desire to learn, combined with a collaborative working style and strong personal work ethic
Experience in a 24/7 security operations environment, emphasising reliability and system availability
7+ years of experience in IT support, cybersecurity, or a related field.

Nice To Haves

A degree is not required for this role, but a qualification in information security or information systems may be beneficial
Security certifications may be beneficial (e.g., CompTIA CASP+, GSEC or similar, relevant product certifications)
Experience in financial services may be beneficial

Responsibilities

Leading and mentoring a team of technical support engineers specialising in DLP platforms
Ensuring timely resolution of support tickets and adherence to SLAs (Service Level Agreements)
Tuning and upgrading system components, following internal testing and change management processes
Working with key stakeholders and vendors to implement new or additional DLP capabilities to enhance our risk-driven data protection
Contributing to projects that improve current DLP capabilities, drive adoption, and enable future growth
Conducting root cause analysis for recurring issues and implement preventive measures
Acting as an escalation point for complex technical issues related to DLP platforms
Partnering within the Cyber Fusion Centre teams to ensure our DLP platforms meet operational needs, within DLP Program Operations, Insider Threat and Incident response

Benefits

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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