Technical Support, Inside Sales
About The Position
As a Technical Customer Service Team Member, you will play a key role in driving customer satisfaction and supporting our growth objectives. This position requires strong communication skills and the ability to manage multiple responsibilities, including responding to customer inquiries via phone and email, preparing and providing quotes, sourcing non-stock items through vendor partners, and processing customer orders. Building and maintaining strong vendor relationships is essential to ensure timely sourcing and competitive pricing.
Requirements
- Ability to sit for extended periods; occasional walking, stair climbing, stooping, or bending
- Capable of lifting up to 25 pounds
- Close vision and ability to adjust focus as required
- Proficiency in Microsoft Office programs
- Experience using a multi-line phone system
- Strong written communication skills for professional emails and correspondence
- Familiarity with SAP or similar ERP systems
- Strong relationship-building and vendor management skills
- Excellent communication and negotiation abilities
- Problem-solving and troubleshooting aptitude
- Ability to work collaboratively across departments
- Attention to detail and organizational skills
Responsibilities
- Source non-stock items through established vendor partners
- Build and maintain strong vendor relationships to ensure timely sourcing and competitive pricing
- Report competitive pricing to the Inside Sales Manager
- Negotiate sale pricing with approval from the Inside Sales Manager
- Follow up on customer quotes to ensure timely responses
- Expedite orders when necessary
- Assist with warranty claims and product returns
- Provide support to Outside Sales and Account Managers
- Troubleshoot and resolve customer concerns
- Offer technical assistance as needed
- Collaborate with other departments to address quality issues
- Perform additional duties as assigned
Benefits
- This position offers vacation, PTO and paid holidays.
- full-time employees are eligible to elect medical/dental/vision and participate in the company 401K plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
