TECHNICAL SUPPORT I (ON-SITE/MID-SHIFT)

The Venetian Las Vegas•Las Vegas, NV

21d•Onsite

About The Position

Position Overview:The primary responsiblity of the Support I - Technical is to troubleshoot and assist internal and external guests via telephone, monitor systems located in the Computer Room, and maintain documentation. All the duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
Bachelor's degree in Computer Science, Information Technology, or similar related disciplines
Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
A minimum of two (2) years of experience with intermediate to advanced PC computer knowledge including MS Office Applications.
Ability to troubleshoot and deduce PC related challenges.
Must have excellent communication skills and polite, professional telephone etiquette.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.

Nice To Haves

I5 Series or AS/400 experience and A+ certified highly preferred

Responsibilities

Provide PC & I5 series related technical assistance for departmental users
Provide assistance tower Guests connecting to in-house High-Speed Internet
Must comply with logging and databases
Must comply with documentation for proper ticket writing and troubleshooting
Must make every attempt (exhaust all resources) to assist callers over the phone
Flexible schedule for mandatory meetings or emergency shift adjustments
In absence of Technical Support I technician, the AS400 Assistant Operations Manager will reassign job responsibilities to another available appropriate Technical Support I technician
Provides ideas and suggestions for new products, services, technology and processes to ensure VCR’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Assess, evaluate and review technical operation for the purposes of organizing the repair or troubleshooting of potential repair, and/or providing direction on work, tasks or processes in accordance with company guidelines.
Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.