Mid-Level IT Technical Support

Calnet • Ft Meade, MD

4d

About The Position

We have a exciting opportunity for an IT Technical Support professional in Ft Meade, MD. Must be willing to work Monday – Friday 11 am – 7 pm shift.

Requirements

• Must have Top Secret / SCI with a Full Scope Polygraph
• Bachelor’s degree in Computer Science, Computer Engineering or related field
• 5+ years of professional experience
• IAT Level 1 certification.
• U.S Citizenship with Top Secret / SCI clearance with a Full Scope Polygraph

Nice To Haves

• CompTIA A+ CE or CompTIA Network+ CE.
• Experience with Hardware Installation, Microsoft Windows Software Applications and Microsoft Windows System Administration

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less experienced professionals
• Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will perform Data Transfer Agent requests to transfer files between networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level