Tech Support - Level I (On-Site)

The OccuNet Company•Amarillo, TX

4d•Onsite

About The Position

The OccuNet Company is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective. We offer industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach improving the health and well-being of those we serve. We pride ourselves on our tight knit culture based on the ‘outward mindset’ philosophy, emphasizing empathy, mutual respect, and seeing each other as “whole people.” We have an ambitious vision and are growing quickly. We are seeking team members who are excited about our growth, seeking to thrive in a fast-paced environment, and enthusiastic about developing their skills and career alongside us. Job Summary: The Level 1 Technical Support Specialist provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach to deliver timely and effective support. What it’s Like to Work Here: At OccuNet, you matter like we matter! Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate. Don’t miss out on this rare opening with us! A Day in the Life: You may start the day out by creating access for new hires, preparing for an internal meeting, then pivot to troubleshooting technical issues for an employee, and quickly transition into moving equipment in-between offices to assist another team. You would be one of the go-to resources for the company for all things technical, along various other responsibilities that may crop up along the way. It is vital to be flexible and willing to change courses seamlessly in this role!

Requirements

High school diploma or equivalent; IT certifications (e.g. CompTIA A+) preferred.
1+ year in technical support or helpdesk environment.
Strong troubleshooting and problem-solving abilities.
Familiarity with Microsoft Office 365 suite.
Basic understanding of networking concepts.
Excellent verbal and written communication skills.
Ability to prioritize tasks and manage time effectively.
Ability to lift and move office equipment and desks as needed.

Responsibilities

Provide first-level technical support via phone, email, and in-person interactions.
Perform password resets and assist with account access issues.
Diagnose and resolve hardware and software issues, including workstation performance, printer connectivity, software installation errors, and peripheral device problems.
Log, track, and document all actions taken to resolve issues in the helpdesk system.
Escalate unresolved problems to higher-level support when necessary.
Assist with moving office equipment and setting up computer workstations.
Support and troubleshoot Microsoft Office 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).
Manage basic network connections in the server room, including patch panel connections and cable organization.
Maintain accurate records of support activities and resolutions.
Deliver excellent customer service and communicate technical information clearly to non-technical users.