Technical Support Engineer

Tanium Inc.•Bellevue, WA

54d•$50,000 - $150,000•Hybrid

About The Position

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager. As a Support Engineer, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA; or Emeryville, CA.

Requirements

3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
Aptitude for comprehending complex troubleshooting
Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Associates degree or equivalent experience required

Nice To Haves

BS degree in Computer Science, MIS, or similar experience a plus
Prior experience and breadth of knowledge needed to support customers
Hands-on Tanium experience
Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.)

Responsibilities

Triaging inbound support cases
Solving customer support cases
Working with other Support Engineers to assist with their assigned cases
Answering customer questions in the Tanium community site
Documenting best practices
Tracking activity, documenting root cause, and reporting
Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Benefits

team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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