Technical Support Engineer

Zurich North America • Stevens Point, WI

23h • Hybrid

About The Position

Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Stevens Point, WI office. Responsibilities: Deskside and remote technical support. Ticket management within ServiceNow. PC deployment and setup. Troubleshooting complex IT issues. Collaborating and knowledge sharing with a remote team.

Requirements

• Bachelor’s Degree and 3 or more years of experience in the Desktop Support are OR High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area

Nice To Haves

• Strong problem-solving analytical skills
• Able to develop and drive initiatives with minimal oversight or guidance
• Excellent written and verbal communication and presentation skills
• Experience in desktop technical support Incident resolution
• Experience in tools like Service now, Active Directory
• Experience in hardware troubleshooting
• Knowledge Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
• Tech savvy possesses a natural curiosity, problem solving and strong analytical skills
• Experience in asset lease deployment coordination
• Experience in DEX (Digital employee experience) analysis
• Knowledge of Windows 10/11

Responsibilities

• Deskside and remote technical support
• Ticket management within ServiceNow
• PC deployment and setup
• Troubleshooting complex IT issues
• Collaborating and knowledge sharing with a remote team

Benefits

• Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
• Additional rewards may encompass short-term incentive bonuses and merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees