Technical Support Partner
About The Position
The Technical Support Engineer (Departmental Owned Systems Support or “DOSS”) position serves as the critical liaison between Information Technology Services (ITS) and university departments to ensure proper governance, documentation, and support of all non-enterprise and departmental-owned systems. This role is responsible for developing and maintaining formal support frameworks that define responsibilities, escalation paths, vendor coordination, and lifecycle management plans. Working closely with departmental stakeholders, this role documents system purpose, usage, and ownership, producing clear knowledge base articles and maintaining accurate inventory records within the ITS database. The position plays a key role in the Technology Intake Process (TIP), evaluating new technology requests to identify ownership boundaries, support requirements, and risk considerations before procurement or implementation. The incumbent also participates as an ITS representative on implementation projects, ensuring that support agreements, lifecycle documentation, and knowledge resources are finalized prior to go-live. Additionally, this role provides on-site technical support and vendor coordination, verifying that departmental systems are properly installed, integrated, and supported within the campus environment. By establishing consistent governance practices, maintaining transparent documentation, and aligning departmental systems with ITS standards, the DOSS role strengthens institutional accountability, reduces unmanaged technology risk, and enhances service reliability across all university business units.
Requirements
- Bachelor’s degree
- Five years of experience working in technology support
Responsibilities
- Develop and Maintain Support Frameworks
- Document Existing Departmental Systems
- Maintain System Inventory Records
- Represent DOSS in the Technology Intake Process (TIP)
- Serve as ITS Support Representative on Implementation Projects
- Provide On-Site Technical and Vendor Support
- Ensure Governance and Risk Reduction
Benefits
- Tuition Remission for employees, spouses, and dependents
- Generous Retirement Contributions to support your future
- Comprehensive Health Coverage including medical, dental, and vision
- Fully Paid Insurance: disability, life, and AD&D
- Paid Parental Leave to support growing families
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
