Technical Support Engineer

BAE Systems • Warner Robins, GA

5d • $92,180 - $156,707

About The Position

Detail-oriented and proactive Technical Support Engineer to support engineering teams.
Play a crucial role in ensuring the integrity of our software and systems through diligent troubleshooting, auditing, and coordination.
Excellent communication skills and the ability to manage multiple tasks related to software maintenance, documentation, and scheduling.

Requirements

• Technical Knowledge: Ability to read and understand basic software instructions and technical documentation.
• Troubleshooting: Strong analytical skills to effectively review and troubleshoot.
• Communication: Excellent verbal and written communication skills for clear interaction with customers and internal teams.
• Organizational Skills: Ability to coordinate schedules, manage appointments, and ensure all logistical requirements are met for testing and reviews.
• Attention to Detail: Proficient in documentation, reporting, and maintaining precise and accurate records.

Nice To Haves

• Experience with the F15 program
• Experience with ATLAS
• Top Secret Clearance

Responsibilities

• Engineering Support: Provide direct assistance to engineering teams and customers to facilitate project success.
• Software and System Integrity: Review and troubleshoot software, verifying compliance with technical documents (TRDs, T.O.s, etc.).
• Audit software revisions and dates on test stations to ensure they match the software library.
• Verify that system qualification testing (SCT and OAFI) is completed on schedule and that all documentation for test stations is current.
• Conduct audits of hardware and software assets to ensure accuracy and compliance.
• Coordination and Scheduling: Schedule software reviews and Independent Verification and Validation (IV&V) testing with customers.
• Verify the availability of all required personnel and ensure all roles are filled for scheduled event(s).
• Documentation and Reporting: Log and meticulously track technical issues using the Task Management Tool (TMT).
• Create and maintain charts, forms, and accurate records for all related activities.

Benefits

• health, dental, and vision insurance
• health savings accounts
• a 401(k) savings plan
• disability coverage
• life and accident insurance
• employee assistance program
• a legal plan
• discounts on things like home, auto, and pet insurance
• paid time off
• paid holidays
• paid parental, military, bereavement, and any applicable federal and state sick leave
• company recognition program to receive monetary or non-monetary recognition awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees