Technical Support Engineer

DigiCert

About The Position

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift. The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

Requirements

2 year degree in IT, related technical degree, or equivalent work experience
4+ years of experience in technical support
Strong problem solving skills
Knowledge of PKI certificates
Working knowledge of Rest API’s
Comfortable working on a computer daily and conversing over the phone and through email.
Strong oral, written and interpersonal communication skills
Detailed-oriented with excellent organization skills
Self-motivated, manage your time well, and get things done.
Team oriented and ability to work with people from diverse backgrounds
Industry related certificates are a plus (Security +, MSCE…).

Nice To Haves

2+ years of experience in a technical support role within the tech industry
Excellent knowledge of Microsoft products and other applicable software or applications

Responsibilities

Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
Project a professional company image through phone and email interactions.
Work with our Validation teams to process Lawyer Card request
Collaborate with Cross-functional teams to resolve issues and provide solutions
Recognize, document and alert supervisors of trends in customer calls
Research through Knowledge Base articles, labs and other means to resolve customer issues
Master internal tools used for timely problem resolution
Contribute to DigiCert Knowledge Base