Technical Support Engineer

Booz Allen Hamilton•Fort Bragg, NC

18h•$69,400 - $158,000

About The Position

Technical Support Engineer The Opportunity: As the client's personnel, you’ll maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The client's engineering team is responsible for managing the network, maintaining an Authority to Operate ( ATO ) , and improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, sof tware releases and deployment, new features, and innovation. As a Technical Support Engineer, you will perform work that involves aiding and providing training to our nation’s most elite warfighters. You will be a member of a technically versatile team of engineers, techni cia ns, and operational experts who are responsible for providing robust operational training to military personnel. You’ll perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems, and perform preventative maintenance tasks on simulators and asso cia ted simulator systems. You’ll support training in a live, virtual, and constructive environment, and develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements. You’ll operate the virtual environment to facilitate large-scale training exercises, identify and track deficiencies to improve system functionality, and build and install new simulators and networks. You will operate on an Agile Scrum team and be expected to have daily communication. This job requires personnel who are effective troubleshooters and flexible with their day-to-day tasks. There are a lot of growth opportunities within the program and areas for innovation on simulation systems. Join us. The world can’t wait.

Requirements

Experience working on complex networked distributed systems
Experience with Micro sof t Windows and Linux operating systems
Experience supporting and collaborating with DoD operational personnel
Ability to troubleshoot and resolve issues with basic network and operating systems
Ability to create technical documentation
Ability to travel up to 50% of the time
TS / SCI clearance
Bachelor’s degree and 1+ years of experience with Tier 1 Level Technical Support, or 5+ years of experience with Tier 1 Level Technical Support in lieu of a degree
Security+ Certification

Nice To Haves

Experience supporting distributed mission operations training
Experience with programming or scripting languages
Experience with WinTAK and ATAK
Experience with SATCOMs
Experience working with MPU5s
Knowledge of Image Generator ( IG ) and Constructive Force Generator ( CFG ) programs such as MACE and VRSG

Responsibilities

maintain and execute a network of simulators and modeling capabilities
managing the network
maintaining an Authority to Operate ( ATO )
improving system design and architecture
Tier 1-3 troubleshooting during operations
hardware installs
lifecycle management
sof tware releases and deployment
new features, and innovation
perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems
perform preventative maintenance tasks on simulators and asso cia ted simulator systems
support training in a live, virtual, and constructive environment
develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements
operate the virtual environment to facilitate large-scale training exercises
identify and track deficiencies to improve system functionality
build and install new simulators and networks
operate on an Agile Scrum team and be expected to have daily communication