Technical Support Engineer

Evotym•Capon Bridge, WV

3d•Remote

About The Position

Our client is a global fintech platform for businesses. They help companies around the world open business accounts, issue cards, and make international payments — both in fiat and cryptocurrency. We are currently looking for a Technical Support Engineer who will help build efficient support processes, quickly resolve client requests, and contribute to improving the product at every stage.

Requirements

Experience working in fintech, crypto products, or B2B platforms.
Basic programming knowledge or QA experience, understanding how APIs work, and being comfortable working with them (Postman, curl, log analysis).
Understanding the fundamentals of banking and payment systems.
Experience in using ticketing systems such as Zendesk, Intercom, or similar.
You actively use AI tools in your work — writing prompts, generating documentation, and automating routine tasks.
English proficiency at the B2 level or higher, allowing you to read documentation and communicate with clients.

Responsibilities

Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions.
Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules.
Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation.
Analyze and reproduce bugs, identify potential solutions, and escalate critical issues to the development team.
Process requests through the ticketing system, improve support workflows, and contribute to developing internal tools.
Collaborate with engineering, analytics, and product teams to resolve technically complex cases quickly and accurately.