Technical Support Engineer (EU)

Laravel

1d • Remote

About The Position

You know that feeling when you're stuck on a problem at 11pm, you fire off a support ticket expecting a generic response, and instead someone actually gets it — they understand what you're building, they know the tools, and they help you fix it? That's the job. Laravel is looking for a Technical Support Engineer based in Europe (CET hours) to join our Customer Success & Support team. You'll be the person developers turn to when things break, when configs don't behave, when deployments go sideways, and when they just need someone who speaks their language to help them get unstuck. This isn't a call-centre role with scripts. This is real technical problem-solving across the full Laravel ecosystem — Forge, Vapor, Spark, Envoyer, Nova, and our newest products, Laravel Cloud and Nightwatch . You'll be SSH-ing into servers, reading logs, debugging Nginx configs, tracing PHP errors, and untangling DNS issues. If that sounds like a good day at work to you, keep reading. Why This Role Exists Laravel has 210M+ lifetime downloads and a developer community that genuinely loves the framework. That community deserves support that matches the quality of the tools. Our support team isn't a cost centre — it's a competitive advantage. Developers remember how they were treated when things went wrong, and we want every one of those memories to be a good one. As we grow, particularly with the launch of Laravel Cloud and Nightwatch, the surface area of what developers need help with is expanding. We need someone who can handle that breadth with technical depth and genuine care.

Requirements

• 2+ years in technical support, customer success, or a similar role with technical products
• Strong written communication — clear, warm, patient, professional
• Comfortable in a terminal: Nginx, DNS, SSL, PHP, MySQL, Redis, Ubuntu
• Knowledge of PHP and the Laravel framework
• Familiarity with at least one or two Laravel ecosystem products (Forge, Vapor, Spark, Envoyer, Nova)
• Fluent in English
• Understanding of web hosting, infrastructure, and cloud concepts

Nice To Haves

• Experience in developer content or developer relations is a plus

Responsibilities

• Manage and resolve incoming support tickets with speed, accuracy, and empathy
• Debug real technical issues — in terminals, on servers, in configurations
• Hit and maintain a 96%+ customer satisfaction rating
• Resolve 80% of tickets within the first response
• Meet 100% of our SLA commitments
• Document bugs and feature requests with enough detail that engineering can act on them
• Contribute improvements to our knowledge base and saved replies
• Adapt to our ever-changing methods and channels of communication with our customers

Benefits

• Fully remote, globally distributed team
• Option to attend Laracon conferences around the world
• Paid time off (vacation, sick leave, public holidays)
• Family leave (maternity, paternity)
• Company equity
• Access to high quality training tools to ensure you are enabled to be the best you can be.
• Welcome kit with custom Laravel swag

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees