Technical Support Engineer

KLA • Phoenix, AZ

1d • $31 - $53

About The Position

A KLA Technical Support Engineer is responsible for facilitating technical solutions in a timely manner by performing diagnosis of complex problems related to optics & optical alignment, lasers, imaging systems, computer systems, electronic PCB/motion controllers, robotics and wafer handlers. Laser Scanner TSE's are also expected to supports the NPI (new product introduction) Team with product sustaining efforts and cost of service analysis based on captured insight and trend analysis. TSE's are seen as a field leader/owner where the Customer Service Engineer has been unable to resolve issues in Laser Scanner Equipment at customers’ sites. Activity includes reporting to relevant internal Engineering teams, host meetings of multiple stakeholders to discuss the technical issues, develop action plans until issues resolved.

Requirements

• Bachelor's degree and minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Willing to travel 30-60%
• English proficient, alongside ability to read and understand technical documents and writings
• Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties
• Ability to (daily commute) primarily in the North Phoenix AZ Region

Nice To Haves

• Knowledge of KLA Laser Scanner and Dark Field products is a plus
• Technical college degree in Engineering, Optics or Electronics, or 2+ years Semiconductor/Medical equipment service support experience

Responsibilities

• facilitating technical solutions in a timely manner
• performing diagnosis of complex problems related to optics & optical alignment, lasers, imaging systems, computer systems, electronic PCB/motion controllers, robotics and wafer handlers
• supports the NPI (new product introduction) Team with product sustaining efforts and cost of service analysis based on captured insight and trend analysis
• reporting to relevant internal Engineering teams
• host meetings of multiple stakeholders to discuss the technical issues
• develop action plans until issues resolved

Benefits

• KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees