Technical Support Engineer

Baker Hughes • Houston, TX

33d

About The Position

Excited by field engineering and real‑world problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our Engineering and Service staff to oversee the inspection, testing, troubleshooting, and commissioning of BRUSH Voltage Regulation Systems (AVRs) in power generation, industrial, or marine applications. Partner with the best The Technical Support Engineer will be responsible for all aspects of contract set up, maintenance & troubleshooting, system calibration, technical support & documentation including warranty investigations. There will also be a need to support the commercial division to support detailed technical AVR fit and solution discussions when required.

Requirements

• Proven experience in a customer/supplier facing role.
• Degree or experience in Electrical Engineering, Electronic Engineering, or a similar field.
• Demonstrable experience in generator excitation systems or power‑generation equipment, knowledge of generator controls, excitation systems, and AVR maintenance.
• Ability to lift heavy objects (up to 40 lbs) and do other labour-intensive tasks.
• Excellent time management and multitasking skills.
• Excitation System Knowledge : Have a deep understanding of electrical principles, including 3-phase systems, power electronics (SCRs), and control loops. Understanding of Self‑Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systems.
• AVR Technologies: Proficiency with both Analog AVRs (simple, robust) and Digital AVRs (microprocessor‑based, high‑accuracy, with communication interfaces).
• Protection Systems: Ability to set up and manage protection features including under‑frequency, over‑voltage, and under‑voltage protection. Knowledge of generator build‑up characteristics and field flashing requirements.
• Component-Level Expertise: Familiarity with electronic components such as: Thyristors (SCRs), Diodes, Potential transformers (PTs), Potentiometers, Capacitors and sensing circuits.
• Diagnostic & Test Tools: Competent use of oscilloscopes, multimeters, insulation testers, waveform analyzers, and OEM configuration software.
• Strong communication skills for customer interaction, ability to work solo or in small teams, and flexibility for travel.
• Problem-solving and decision-making abilities.

Nice To Haves

• Familiarity with generator OEMs (e.g., BRUSH, GE, Basler, DEIF, Woodward) is a strong advantage.

Responsibilities

• AVR set up, Field Engineering & Commissioning: Perform contract specific software set up commissioning, and testing of AVR systems prior to despatch.
• Maintenance & Troubleshooting: Support routine and forced outage maintenance, conducting inspections to detect wear, corrosion, and loose connections. Diagnose complex electrical issues using tools like multimeters and oscilloscopes. Conduct inspections to identify component degradation (e.g., burnt components, corrosion, loose or damaged wiring). Implement preventive maintenance to reduce downtime and increase system reliability.
• System Calibration: Calibrate AVRs to align with desired voltage levels and ensure proper functioning.
• Technical Support & Documentation: Provide technical expertise to clients and internal teams, including producing reports on testing, maintenance, and fault analysis.
• Safety Compliance: Ensure all work adheres to safety protocols, including handling high-voltage equipment and working in confined spaces.
• Project Management: Manage, plan, and execute projects from concept through to commissioning, including providing technical liaison with suppliers and warranty claims.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level