Technical Support Engineer

Smith Douglas Homes • Woodstock, GA

2d

About The Position

In this role, you will support our employees across all Affiliates and the Support Center with any technology concerns.

Requirements

• 7+ years of experience providing IT technical support.
• Proficiency with a broad array of technologies such as:
• Microsoft Windows 10/11
• Microsoft Windows Servers
• Active Directory
• Exchange Server
• Office 365
• Remote Desktop Services
• Networking technologies
• Excellent communication skills
• Ability to explain complex technical solutions to internal customer.
• High attention to detail
• Excellent follow through skills
• Process driven mindset
• Able to thrive in a dynamic, fast paced environment
• Ability to manage regular multi-tasking
• Strong troubleshooting skills
• Aptitude for finding creative alternative solutions
• Good judgment, technical common sense, and solid problem-solving skills
• Strong work ethic
• Ability to lift and move computer equipment as needed
• Desire to learn, grow and develop new skills.

Nice To Haves

• Associate or Bachelor’s degree in Computer Science preferred.

Responsibilities

• Install, configure and update computer hardware, software, printers, scanners, routers, phones, etc.
• Set up and configure network and computer equipment at new communities and in all Division and Community offices.
• Help end users with computer tasks (e.g. Microsoft Office, printing, connecting to the Internet, VPN, home building application setup, removing viruses, solutions for problems, training in Office 365, etc.).
• Managing support tickets to resolution with IT Service Provider(s)
• Complete projects and tasks as defined by IT Management
• Keep track of users’ system issues until they are resolved by adhering to the agreed timelines using the SD Service Desk Portal.
• Follow up with users to ensure their IT systems are fully functional after troubleshooting.
• Create/Update Tech Support documentation as needed.
• Provide both on onsite and remote Tier I/II/III direct support to Sales Agents and Construction staff on a broad array of technologies including Windows 10\11 PCs, Printers, Kiosks, VOIP Solutions and LAN/WAN network components.
• Provide on-call support as scheduled and helping to troubleshoot, diagnose and resolve issues
• Maintain Active Directory including user provisioning, deprovisioning.
• Oversee network builds and cable pulls as physical changes to the office are made.
• Maintain Microsoft 365 products as needed.
• Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications and technology.
• Work collaboratively with peers to provide quick response, diagnosis, and resolution of customer issues.
• Perform both remote and onsite and remote hardware and software repairs, upgrades, and installations.
• Serve as technical lead on internal projects and tasks.
• Manage and maintain inventory of hardware and software across the company division and community offices

Benefits

• Smith Douglas Homes is proud to offer a competitive compensation and benefits package to our employees as well as a family type work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees