Technical Support Engineer - Quickcharge

Transact Campus • Albany, NY

1d • Remote

About The Position

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, government, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Illumia technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.

Requirements

• Practical experience in Information Technology, Engineering, or related technical field
• 2-4 years of technical support or software troubleshooting experience
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Experience with SQL databases and basic query writing
• Familiarity with Windows and/or Linux server environments
• Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
• Customer service orientation with patience and empathy
• Ability to work independently and manage multiple cases simultaneously
• Willingness to learn new technologies and adapt to changing environments

Nice To Haves

• Bachelor's degree in Computer Science or related field of study
• Experience in healthcare, higher education, or financial services technology
• Knowledge of payment processing systems and PCI compliance
• Familiarity with campus card/ID systems or access control technologies
• Experience with enterprise software integrations and APIs
• Understanding of network fundamentals (TCP/IP, DNS, firewalls)
• Experience with ticketing systems and customer support tools
• Previous experience in mission-critical environments

Responsibilities

• Troubleshooting software and hardware issues in a round robin phone and ticketing queues
• Collaborating with internal teams to resolve escalated cases
• Documenting solutions for knowledge sharing
• Contributing to process improvements that enhance our overall support delivery.

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan
• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees