Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Job Description Principal Tasks: This is the entry level for the Technical Services Organization – for both the Global and Regional teams Provides Pre and Post Sales Technical Services for Adtran’s Channels and End User’s, with the appropriate level of support / supervision including: On site and telephone support during normal business hours On-call service outside normal business hours On site, level 3 support outside of normal business hours following escalation from support partners. Assist the customers during system evaluation and qualification trials and demo activities Attend customer sites to install and commission Adtran products inside and outside of normal business hours Administration and maintenance of equipment and tools used for support purposes Documentation and feedback of product and quality issues to Engineering and Production via CRM tools (Salesforce) . Assist repair unit in identifying technical issues and authorizing the return of faulty materials. Create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to them becoming problems. Develops knowledge of Adtran products, focused on the product family Optical Transport (WDM) – completes the relevant Adtran Certified Engineer courses Supplementary Tasks: Act as primary technical contact to designated customers for Service Delivery Management, including attendance and participation in Contract, Technical and Operational meetings. Other tasks as assigned Customers (Internal & External): All Adtran partners and end users Adtran Sales Adtran Project and Program Management Adtran Quality Assurance Adtran Repair Unit