Technical Support Engineer

PDF Solutions•Midvale, UT

4h•$64,000 - $75,000

About The Position

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. As a Technical Support Engineer, you will support a diverse set of Java applications, databases, and messaging systems that are on-prem and cloud-based. You will work in a dynamic environment with all aspects of application support, working with Fortune 500 customers located worldwide. The ideal candidate will have strong skills and proven experience debugging applications, working with global customers, multi-tasking, responding to escalations, and prioritizing tasks.

Requirements

Java
JavaScript
Bash scripting
Python
HTML
MySQL Database
JSON
XML
LDAP
Nagios
TLS Certificates
Excellent oral and written communication skills
Linux experience Ubuntu/RHEL/CentOS
Windows experience Server & Desktop
Debugging multi-threaded applications
Experience with Virtual Machine Management
Bachelor’s degree in computer science, computer engineering or electrical engineering or equivalent experience
5+ years of Java experience in a production environment that is primarily focused on application support

Nice To Haves

Familiarity with semiconductor manufacturing procedures
Protocol knowledge (TCP, VNC, FTP, SSH)
Security related topics like network security scanning, CVE vulnerabilities, etc.
Network WAN
AWS
Salesforce experience or similar CRM

Responsibilities

Provide expert-level support for Java, HTML, Groovy, and Python applications
Debug, test, and troubleshoot issues in existing software deployments across global customer environments.
Collaborate with development teams to diagnose root causes and validate fixes.
Works closely with architects, project management, business owners, and customers to prioritize cases.
Works independently and collaborates well with others.
Investigate and document issues through detailed Root Cause Analysis reports.
Analyze customer requirements and identify necessary application customizations.
Manage escalations with clear, proactive communication.
Support both on-prem and cloud-based deployments.
Perform log analysis and monitoring using tools such as Nagios and other observability platforms to identify trends, anomalies, or system degradation.
Identify opportunities for process improvement, including automation, tooling enhancements, and defect elimination initiatives.
Contribute to knowledge base (KB) articles, runbooks, and internal documentation, enabling faster case resolution and improving L1/L2 efficiency.
Participate in on call or high severity incident rotations, leading efforts to restore service and communicating updates to internal stakeholders and customer teams.