Technical Support Engineer
About The Position
As Technical Support Engineers we are actively engaged in the Customer service support & Service continuity processes for the Film and Scatterometry Technologies (FAST) covering multiple aspects of Service readiness, field support & reliability improvements. This includes supporting field escalations, supporting field service team & onsite support various system and subsystems. The Technical Support Engineer must possess strong sense of purpose, continually seek to improve self, others, and processes. Work requires supporting field service escalations, coordinating with many engineering fields to drive solutions, driving post-mortems and standardizing solutions to drive CIPs’ and serviceability requirements for new products. Must be effective in matrixed work environment. Travel will be required. We are looking for candidates who are seeking professional growth and can demonstrate leadership attributes.
Requirements
- Must be effective in matrixed work environment
- Travel will be required
- English proficient, alongside ability to read and understand technical documents and writings
- Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties
- Master's Level Degree or work experience of 2 years or equivalent work experience; Bachelor's Level Degree or work experience of 5 years or equivalent work experience
Nice To Haves
- Knowledge of KLA fast film products is a plus
- Technical college degree in Engineering, Optics or Electronics, or 2+ years Semiconductor/Medical equipment service support experience
- Willing to travel 30-60%
- Ability to travel as needed to Chandler Arizona and North Phoenix
Responsibilities
- Actively engaged in the Customer service support & Service continuity processes for the Film and Scatterometry Technologies (FAST)
- Supporting field escalations
- Supporting field service team & onsite support various system and subsystems
- Coordinating with many engineering fields to drive solutions
- Driving post-mortems and standardizing solutions to drive CIPs’ and serviceability requirements for new products
Benefits
- medical
- dental
- vision
- life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
