Technical Support Engineer Intern

Tanium • Addison, TX

21h • $27 - $30 • Hybrid

About The Position

As a Tanium Technical Support Engineer (TSE) Intern , you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSEs work both reactively and proactively to improve the overall experience of Tanium customers of all industries and sizes. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, and shadowing opportunities. This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX, Emeryville, CA, or Bellevue, WA. The hourly rate for this internship is $27-$30 per hour. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for a housing stipend, 401k matching, and a monthly allowance for communications reimbursement.

Requirements

• Authorized to work in the U.S. now and in the future
• Available to work full-time from June 8, 2026 to August 14, 2026
• Has some experience with endpoints, networking or operating systems/servers
• Passionate about creating an amazing customer experience (work with customers is a plus)
• Able to work independently with good judgement and attention to detail

Nice To Haves

• IT Helpdesk experience is preferred.
• Previous Interns have come from backgrounds in: Computer Science, IT Networking, Intelligence and Cyber Operations, Industrial Engineering...but if you don’t see your area of study on the list, don’t fret! We celebrate diversity and inclusion at Tanium, & that includes diversity of thought!

Responsibilities

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, and risk management
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), and general automation
• Assist customers with Tanium platform/module upgrades
• Partner with other TSEs to assist with their assigned cases
• Shape, execute and deliver special projects with your peer interns that directly impact customers of the TSEs
• Acquire a deep understanding of how the technology of our product works and how to support, operate and integrate it
• Learn how to document best practices as well as track activity, document root causes, and complete accurate reports
• Rigorously test our product in a home lab environment

Benefits

• housing stipend
• 401k matching
• monthly allowance for communications reimbursement
• 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed