Technical Support Associate Analyst

The Cigna Group • Bloomfield, CT

1d

About The Position

The Technology Solution and Support (TSS) team helps employees with their technology needs in the office and remotely. As a Technical Support Associate Analyst, you will provide excellent customer service while installing, troubleshooting, and repairing computer systems and related equipment. You will also help solve technical issues, manage support requests, and suggest improvements to keep systems running smoothly.

Requirements

• Microsoft Windows and Office.
• Networking and IP phone systems.
• Audio/Visual systems.
• Problem-solving and sound judgment.
• Clear communication (written and verbal).
• Strong customer service skills.
• 1+ year in PC or network support preferred.
• Associate degree or equivalent experience in technology, hospitality, retail, or customer service.
• Self-motivated, team player, and honest.
• Willing to learn and work outside normal hours or on-call when needed.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Apple hardware/software (Mac experience is a plus).
• A+ certification or similar training is a plus.

Responsibilities

• Set up, troubleshoot, and repair computer hardware and software.
• Configure and diagnose mobile devices.
• Fix voice, video, and network issues.
• Test systems after outages to confirm they work.
• Escalate unresolved issues quickly.
• Track hardware inventory.
• Document and update request status.
• Communicate clearly with colleagues and follow up for satisfaction.
• Apply approved system updates.
• Recommend improvements to reduce issues.
• Work with other teams to restore service.
• Support process improvement initiatives.
• Deliver excellent service to colleagues.
• Alert the team when major problems occur.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree