Technical Support and Operations Intern

Plus One Robotics • San Antonio, TX

22d

About The Position

The Support & Operations Intern provides cross-functional assistance to both the Customer Support and Operations Engineering teams. This role supports day-to-day customer-facing tasks (including responding to phone calls, maintaining accurate support documentation, and managing Salesforce data) while also assisting Operations with IPC provisioning, ERP data entry, light assembly support, inventory reconciliation, and documentation upkeep. This position is ideal for a student interested in robotics, operations, systems engineering, customer support, or technical administration. The intern will gain hands-on exposure to real production hardware, ERP workflows, and direct customer-support interactions. This role reports directly to the Operations Systems Engineer and receives functional direction from the Customer Support Group Lead for support-related tasks.

Requirements

• Currently enrolled in a college or university program (engineering, operations, computer science, or related field preferred).
• Strong interest in technical support, operations engineering, or robotics-related workflows.
• Excellent written and verbal communication skills, with professionalism and comfort answering customer calls.
• Proficient with Microsoft Office Suite, SharePoint, and general computer skills; familiarity with Salesforce, ERP systems, or documentation tools is a plus. Linux/Ubuntu experience is a plus, including basic command-line navigation or log review. Basic scripting experience (preferably Python) is a plus for assisting with simple automation tasks or ERPNext tooling under supervision.
• Strong organizational, analytical, and problem-solving abilities, with attention to detail in data entry and documentation.
• Eagerness to learn and take initiative in a fast-paced environment, including collaboration with multiple teams across Support, Operations, and Engineering.

Nice To Haves

• familiarity with Salesforce, ERP systems, or documentation tools is a plus.
• Linux/Ubuntu experience is a plus, including basic command-line navigation or log review.
• Basic scripting experience (preferably Python) is a plus for assisting with simple automation tasks or ERPNext tooling under supervision.

Responsibilities

• Answer and triage incoming customer calls, support-line inquiries, and assist with routing and case creation.
• Maintain and update support documentation, including reconciling Salesforce cases with Helpjuice articles and organizing SharePoint folders and files.
• Perform data entry and quality checks in Salesforce and ERPNext, ensuring client, asset, item, and serial-number records are accurate and up to date.
• Assist with internal hardware workflows, including basic IPC manufacturing support and gripper assembly tasks, including verifying component lists against BOMs and recording traceability data, and using basic hand tools for light assembly.
• Prepare and maintain reports and routine data outputs in Excel/Sheets for internal and external stakeholders.
• Support shipping, receiving, and configuration processes, including packaging, labeling, document preparation, and checklist-based software validation.
• Contribute to project-based and cross-departmental tasks, such as package-set audits, demo setup/tear-down, data labeling, and SOP documentation updates.
• Assist with simple scripting or automation tasks (primarily in Python) for data processing, ERPNext utilities, or documentation workflows under direct supervision. This may include basic Linux/Ubuntu tasks such as log scraping, reviewing system status, or running diagnostics.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 51-100 employees