Technical Support Analyst

Ford • Allen Park, MI

19h

About The Position

Dealer Requests Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs. Provide timely initial response. Coordinate and collaborate with both Field Service Engineers (FSE) and directly with Dealer Management/Service Personnel to ensure steady progression on each case driving timely resolution. Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions. Support Company initiatives that enhance the vehicle diagnosis and repair process. Established and active employee resource groups

Requirements

• High School Diploma
• 2+ years' experience in hands-on technical/diagnostic competency from sources including but not limited to, automotive manufacturer, technical service, automotive dealership service, independent hands-on vehicle repair facilities, military vehicle maintenance and repair, service repair skills training, college/university automotive programs.
• Proficient in vehicle diagnostics and repair
• Possess strong interpersonal skills, with ability to demonstrate professionalism in all actions.
• Reliable & diligent worker
• Collaborative team player
• Believe in skilled and motivated people working together.
• Focused on continuous development of self and others.
• Ability to work independently, forward-thinking.

Nice To Haves

• Bachelor's degree or higher (technical degrees preferred, including Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Tech technology, Automotive Industry Management and Engineering).
• ASE Certifications Senior Master Certified or equivalent OEM training certifications
• State Automotive Certifications
• Automotive Dealership work experience

Responsibilities

• Manage Dealer Technical Service Requests (multi-channel) for complex vehicle repairs.
• Provide timely initial response.
• Coordinate and collaborate with both Field Service Engineers (FSE) and directly with Dealer Management/Service Personnel to ensure steady progression on each case driving timely resolution.
• Participate in calibration sessions, peer reviews and team meetings, coaching and training sessions.
• Support Company initiatives that enhance the vehicle diagnosis and repair process.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees