Technical Support Analyst

Boise Cascade•Oakdale, LA

13d

About The Position

Install, configure, troubleshoot, and upgrade: operating systems, software applications, and hardware. Provide assistance, support, and training, for end users in administrative, professional, and mill operations environments. Develop and maintain knowledge of the features and operation of a wide variety of end-user software and related hardware. Install, configure, and upgrade desktop/server hardware and peripherals. Write and maintain system documentation. Maintain confidentiality with regard to information being processed, stored or accessed by the network. Select from among authorized procedures and seek assistance when guidelines are inadequate, or deviations are proposed. Work as a team member to ensure connectivity and compatibility among systems. Perform other duties as may be assigned within the IT areas of responsibility.

Requirements

College Degree, or equivalent work experience in related job function
Experience in applying a number of different end-user tools
Knowledge of features and operations of administrative and technical end-user products
Understand the capabilities and operation of personal computer/server/network operating systems

Nice To Haves

Prefer bachelor’s degree in IT field and more than 3 years of experience in related job function
Experience in repair and maintenance of computer systems and network equipment preferred
The successful candidate will possess effective communication, interpersonal, customer service, and problem identification and resolution skills
Uses solid team work and collaboration skills