Technical Support Analyst
About The Position
The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments. This position functions in a 24/7 operations environment and thus must be available to respond to work-related emails, text or calls as directed by supervisor or management on weekdays and weekends based on operational needs. Provide technical support in the use of personal computer hardware, software, and specialized technology. Perform a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, peripherals to achieve desired results. Set up and configure desktop computers, peripherals and accounts assigning security level. Install software and repair hardware and peripherals. Troubleshoot and support data communications networks which may carry data, voice and video communications. Resolve network communications problems to ensure user’s access to enterprise applications. Test programs: troubleshoot, diagnose problems, implement corrective actions procedures and/or escalate to other technical resources as appropriate. Maintain equipment, software, and license inventories. Respond to user questions and explain the operation of applications and equipment. Ensures compliance with security standards, policies, and guidelines across the network. Ensures that all regulatory guidelines from FDA, AABB and OSHA are followed. Any related duties as assigned.
Requirements
- Education: Bachelor’s degree in a business, math or computer related field. Experience may be substituted for some technical education.
- Related Experience : Three (3) years directly related experience, including: installing and supporting workstations in a Microsoft Windows environment.
- Licenses/Cerftification: Valid Driver’s License
- Skills: Excellent written, oral, and presentation/communication skills.
- Proficiency in troubleshooting and researching solutions to complex problems with hardware and software.
- Strong aptitude for learning and gaining proficiency in a variety of application systems( Microsoft Office Suite and related technologies)
- Any combination of education, training and experience equivalent to the requirements listed above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.
Responsibilities
- Provide technical support in the use of personal computer hardware, software, and specialized technology.
- Perform a variety of complex information technology support duties to ensure smooth delivery of technology services.
- Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, peripherals to achieve desired results.
- Set up and configure desktop computers, peripherals and accounts assigning security level.
- Install software and repair hardware and peripherals.
- Troubleshoot and support data communications networks which may carry data, voice and video communications.
- Resolve network communications problems to ensure user’s access to enterprise applications.
- Test programs: troubleshoot, diagnose problems, implement corrective actions procedures and/or escalate to other technical resources as appropriate.
- Maintain equipment, software, and license inventories.
- Respond to user questions and explain the operation of applications and equipment.
- Ensures compliance with security standards, policies, and guidelines across the network.
- Ensures that all regulatory guidelines from FDA, AABB and OSHA are followed.
- Any related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
