Technical Support Analyst

The Cigna Group

1d•Onsite

About The Position

Help us support the future of our business and our people. Are you someone who enjoys solving problems, learning new technologies, and supporting others when it matters most? Join a team where your technical expertise and customer focus directly support colleagues and leadership across the organization. As a Technical Support Analyst, you’ll play a critical role in keeping technology running smoothly while building trusted relationships and contributing to continuous improvement. This role blends hands-on technical support with strategic thinking. You’ll troubleshoot, innovate, and collaborate—helping teams stay productive and connected.

Requirements

High school diploma or equivalent.
Minimum of 3 years of experience in a technical support or IT support role.
Strong working knowledge of Windows operating systems and the Microsoft Office suite.
Experience supporting Active Directory and Windows Server environments.
Familiarity with networking concepts, including Cisco phone systems, networked printers, and VPN connectivity.
Experience with remote support tools such as RDP, video conferencing systems, WebEx, and Microsoft Teams.
Excellent verbal and written communication skills, with the ability to interact confidently with senior leadership.
Strong problem-solving skills and the ability to think logically under pressure.
A customer-first mindset with a sense of urgency and respect for others’ time.
Flexibility to work on-site with staggered schedules and participate in on-call rotations (Schedule: Monday–Friday, 2:30 PM – 11:00 PM).

Nice To Haves

Bachelor’s degree in Information Technology or a related field.
Experience managing mobile device environments using tools such as Avalanche.
Prior experience supporting executive-level technology needs.
Demonstrated interest in learning new technologies and continuously building technical skills.
Ability to influence outcomes through both formal processes and informal collaboration.

Responsibilities

Deliver high-quality on-site and remote technical support for colleagues and senior leadership, ensuring minimal disruption to business operations.
Install, configure, and troubleshoot desktops, laptops, mobile devices, telephony, and related technology.
Build, deploy, and support handheld and mobile devices used in pharmacy operations.
Diagnose issues by asking the right questions to uncover root causes and provide effective solutions.
Proactively identify opportunities to prevent recurring issues and automate routine maintenance tasks.
Support Windows Server environments, including server patching processes.
Contribute to technology projects that improve reliability, efficiency, and user experience across the enterprise.
Research, test, and evaluate new technologies to support evolving business needs.
Maintain accurate and timely documentation for all issues and resolutions.
Provide rotational 24x7 on-call support and collaborate with teammates to ensure consistent coverage.
Actively share knowledge, best practices, and lessons learned with the broader support team.