Technical Support Analyst

Citizens Bank Minnesota•New Ulm, MN

just now

About The Position

Citizens Bank Minnesota is looking for a high performing Technical Support Analyst who loves working with people and has great attention to detail to take care of clients. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive relationships, while excelling in a variety of responsibilities. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate who works well in a team environment with the ability to seamlessly adapt to change, this is a career worthy of consideration. We are willing to accommodate the timeline for the right candidate to finish their education.

Requirements

High school diploma or equivalent.
Communication skills.
Ability to follow technical documentation, procedures, and setup instructions accurately.
Basic understanding of PC hardware, Windows operating systems, and common software applications.
Familiarity with Office 365 tools, including Outlook, SharePoint, Teams, and OneDrive.
Basic knowledge of SharePoint administration concepts.
Basic understanding of networking concepts such as IP addressing, Wi-Fi, and cabling.
Strong organizational and time-management skills with the ability to handle multiple tasks.
Customer-service mindset with patience, professionalism, and attention to detail.
Ability to work effectively in a team environment and adapt to changing technology needs.
Awareness of cybersecurity best practices.

Responsibilities

Administer, develop, and maintain all SharePoint applications.
Provide technical support for end-user hardware and software.
Install, configure, and maintain new hardware and software across the organization.
Administer users, groups, and security permissions through all platforms.
Monitor antivirus alerts and ensure timely remediation of identified threats.
Perform vulnerability assessments and manage patch deployment to maintain system security.
Provide basic systems and network support.
Image and deploy computers using standardized procedures.
Install and configure scanners for Remote Deposit Capture (RDC) customers.