Technical Support Analyst

Elliott Davis • Charleston, SC

1d • Hybrid

About The Position

Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices — located in the fastest growing cities in the US — are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC) , a licensed CPA firm. The Technical Support Analyst is responsible for providing desktop support and limited desktop administration for the Firm’s in-house employees, contract employees, and remote employees. This person will work with internal clients and peers in the identification, escalation, and resolution of issues, delivery of projects, software/hardware testing, training, and product documentation support. This position is envisioned as an opportunity for an entry-level technology professional with a moderate degree of existing experience, a positive attitude, and a high interest level in technology to provide world-class support and service in an exciting and fast-paced environment.

Requirements

• Bachelor’s degree strongly preferred
• Periodic travel is required for projects, training, office relocations, office visits, or to assist other Support Analysts
• This is a fulltime in-office role with the ability to work remotely on a limited basis after training
• 1-2 years’ professional experience working in IT, tech-support, or related field
• Previous customer service experience strongly preferred
• Familiarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System Center
• Proactive nature and ability to rely on your experience and judgement to plan and accomplish goals
• Excellent written, communication, and social skills
• The ability to work both independently and collaboratively with a team
• Strong analytical and critical-thinking skills; ability to develop creative solutions
• Ability to occasionally lift up to 50 pounds

Responsibilities

• Maintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone
• Loading workstations for new hires, including desk and office setup with required hardware
• Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms
• Helping maintain our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner
• Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations
• Assist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to: phone support, remote support, onsite support
• Document procedures and best practices when necessary

Benefits

• generous time away and paid firm holidays, including the week between Christmas and New Year’s
• flexible work schedules
• 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible)
• first-class health and wellness benefits, including wellness coaching and mental health counseling
• one-on-one professional coaching
• Leadership and career development programs
• access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees