Technical Success Manager, Americas
About The Position
At CodeRabbit, we seek an exceptional, enterprising Technical Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the technical success team, you will use your incredible blend of technical expertise and account management to architect, implement, and communicate solutions for our most demanding customers. You will help our customers get more value from our AI-powered code review platform. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit. You will also serve as the technical vanguard within the customer success organization, working in collaboration with colleagues in support, GTM, product, and engineering on complex technical solutions to better serve our customers.
Requirements
- At least 3 years of experience in software engineering or a customer-facing, technical role
- Excellent communication skills: business fluency in spoken and written English
- Customer Obsession: a passion to deliver a high-quality customer experience
- Excellent problem-solving skills with the ability to debug complex technical issues
- Strong proficiency in at least one programming or scripting language
- Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Ability to travel about 25% of the time to meet with customers
Nice To Haves
- Experience with code review processes and tools
- Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
- Expertise in cloud providers (especially GCP)
- Experience with Docker, Unix/Linux systems, networking
- Familiarity with observability, RCA, and debugging practices and tools
- Knowledge of self-hosted deployments and solutions
- Familiarity with SQL and databases (especially Google Cloud SQL and PostgreSQL)
- Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
- Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field
Responsibilities
- Serve as the technical vanguard within the customer success organization
- Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
- Educate customers on the best product usage, ensuring they maximize the value out of it
- Support the customer success and sales teams on sales, retention, and expansion motions
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Provide an analysis of our existing customer base to avoid and minimize risks in the install base
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
- Provide escalation support on weekdays and off-hours on an as-needed and scheduled rotational basis
Benefits
- Competitive salary, equity, and benefits
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
