Technical Success Manager

Ushur

2d • Hybrid

About The Position

The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers.
Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS.
You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment.

Requirements

• 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have).
• 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have).
• Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions.
• Proven ability to work directly with VP and C-level executives across both business and IT.
• Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects.

Nice To Haves

• Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect.
• Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions.
• Familiarity with cloud-native architectures, API integrations, and enterprise data models.

Responsibilities

• Act as the primary post-sales point of contact for assigned enterprise accounts.
• Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders.
• Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion.
• Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey.
• Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model.
• Lead POCs, pilots, and solution delivery for strategic customers.
• Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.
• Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations.
• Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture.
• Monitor key success metrics and proactively recommend strategies to maximize ROI.
• Drive adoption of new AI-powered product features and coach customer teams on best practices.
• Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities.
• Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities.
• Enable customer teams to self-serve through training, documentation, and workshops.
• Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.
• Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.

Benefits

• Thriving Company Culture.
• Bring Your Whole Self to Work.
• Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
• Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
• Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
• Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
• Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed