Technical Success Manager, Prompt

Jobgether

18h•$149,000 - $170,000

About The Position

The Technical Success Manager will play a critical role in ensuring enterprise customers achieve maximum value from their software deployments. This position blends technical expertise, project management, and relationship management to drive successful onboarding, adoption, and ongoing growth. You will guide clients through deployment cycles, provide technical advisory on integrations and security architecture, and collaborate across teams to ensure smooth operations. Acting as a trusted advisor, you will anticipate challenges, deliver proactive solutions, and serve as the customerâs voice internally. This role is ideal for highly organized, customer-focused professionals who thrive at the intersection of technology and relationship management, particularly in AI and cybersecurity environments.

Requirements

5â7+ years of experience in enterprise software, preferably in cybersecurity, AI, or related technology
Proven experience managing complex deployments and technical engagements across large enterprise accounts
Strong technical knowledge in cybersecurity, endpoint protection, cloud platforms, containerized environments, and IT/security architecture
Familiarity with Windows, MacOS, Linux, and container orchestration tools such as Kubernetes & Helm
Demonstrated ability to manage multiple stakeholders, lead projects, and influence cross-functional outcomes
Excellent written and verbal communication skills, engaging effectively with technical and executive audiences
Proficiency with project management tools (e.g., Asana, Jira) and CRM systems (e.g., Salesforce)

Nice To Haves

Experience delivering customer-facing technical content, enablement, or training is a plus
Domain expertise in AI, machine learning, generative AI security, SaaS platforms, MDM, API integrations, and networking is highly desirable

Responsibilities

Lead enterprise customers through full deployment journeys, ensuring milestones, timelines, and deliverables are met
Serve as a trusted technical advisor, providing guidance on security architecture, integrations, and best practices
Build and maintain strong relationships with customer stakeholders, managing expectations and communicating risks effectively
Collaborate with cross-functional teams including Sales, Support, Product, and Engineering to align on customer outcomes
Advocate for customers during incidents or outages, coordinating internal response and communication
Develop enablement materials, technical content, and training sessions to improve adoption and customer experience
Track and report on key success metrics such as deployment progress, feature adoption, and customer health
Support pre-sales efforts by providing technical insights and aligning post-sales service offerings when relevant