Technical Success Manager, Prompt

Jobgether

3d • $149,000 - $170,000

About The Position

The Technical Success Manager (TSM) plays a pivotal role in ensuring enterprise customers achieve maximum value from their technology investments. This position blends technical expertise, project management, and relationship management to guide clients through complex deployments, accelerate adoption, and support ongoing success. You will act as both a trusted technical advisor and a deployment facilitator, collaborating with cross-functional teams to address customer needs, resolve challenges, and provide actionable insights. The ideal candidate is highly organized, customer-focused, and skilled at balancing detailed technical oversight with strategic engagement. This role directly influences long-term customer satisfaction, retention, and expansion by delivering exceptional post-sales experiences.

Requirements

• 5–7+ years of experience in enterprise software, preferably in cybersecurity, in roles such as Technical Account Manager, Customer Success Engineer, or Professional Services Consultant.
• Proven experience managing complex deployments and technical engagements across large enterprise accounts.
• Strong technical foundation in cybersecurity, endpoint protection, IT/security architecture, and containerized environments.
• Familiarity with Windows, MacOS, Linux, and cloud-based infrastructure, including Kubernetes and Helm deployments.
• Excellent written and verbal communication skills for technical and executive audiences.
• Experience with project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce).
• Ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.

Nice To Haves

• Experience delivering customer-facing technical content, training, or enablement is a plus.

Responsibilities

• Lead enterprise customers through deployment journeys, ensuring milestones, timelines, and deliverables are met.
• Act as a technical advisor on security architecture, integrations, and best practices during onboarding, deployment, and ongoing usage.
• Build and maintain strong relationships with customer stakeholders, managing expectations, risks, and technical communication.
• Collaborate with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.
• Advocate for customers during incidents and outages, coordinating internal response and communication.
• Develop enablement resources such as technical content, webinars, and training to drive adoption and enhance the customer experience.
• Track and report key success metrics, including feature adoption, deployment progress, and customer maturity.

Benefits

• Competitive base salary range: $149,000–$170,000 USD, with variation depending on candidate location.
• Comprehensive medical, dental, and vision coverage, plus health and dependent FSAs.
• Unlimited PTO and paid company holidays, with industry-leading parental leave.
• 401(k) plan, employee stock purchase program, and disability/life insurance.
• Employee assistance programs, wellness stipends, and gym membership reimbursement.
• Company-sponsored events, team-building activities, and virtual/onsite social gatherings.
• Cell phone reimbursement and other workplace perks to support productivity and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed