Technical Success Manager, Prompt

SentinelOne

1d•$122,000 - $140,000

About The Position

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth. As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond. This role requires an individual who is highly technical, customer-focused, and organized—capable of balancing detailed deployment oversight with high-level strategic engagement.

Requirements

5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar.
Proven experience managing complex deployments and technical engagements across large enterprise accounts.
Strong technical background in cybersecurity, endpoint protection, and IT/security architecture.
Knowledge of Windows, MacOS, Linux, and containerized environments.
Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.
Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders.
Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce).

Nice To Haves

Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success.
Proven ability to act as a trusted advisor for large enterprise accounts, driving both technical success and relationship health.
Experience delivering training, enablement, or customer-facing technical content.
Domain expertise in the following areas:
Artificial Intelligence, Machine Learning, or Large Language Models
Cybersecurity, with a focus on Generative AI Security
Modern cloud concepts and infrastructure
Kubernetes & Helm deployments and architecture
Mobile device management (MDM) tools
SaaS platform support
Information security and cybersecurity principles
Containerized environments and orchestration
API integrations
Networking

Responsibilities

Lead customers through deployment journeys with structured project management and technical oversight.
Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience.
Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.
Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health.
Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care.
Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met.
Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices.
Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact.
Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.
Incident Management: Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication.
Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience.
Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity).
Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.

Benefits

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events