Technical Strategic Resource Engagement Manager - New York, NY or Charlotte, NC

World Wide Technology Healthcare Solutions • Charlotte, NC

36d • $110,000 - $120,000

About The Position

We are seeking a highly skilled and motivated Technical Strategic Resourcing Engagement Manager to lead our technical teams, oversee project execution, and ensure that all technical solutions align with business objectives. This role requires a balance of leadership, technical expertise, and strategic thinking.

The Technical Strategic Resourcing Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Requirements

• Bachelor’s degree (preferred)
• 5+ years of Technical management experience, preferably in a Professional Services environment and related fields equivalent experience in Computer Science and Engineering.
• Proven experience in a technical leadership or management role.
• Strong understanding of software development, IT infrastructure, or relevant technical domain.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong knowledge of and proven experience with engagement management/resource management.
• Experience supporting Global Financial customers, strongly preferred.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• 2+years of sales experience.
• Strong communication skills (written, verbal, and presentation).

Nice To Haves

• Experience with Agile or other project management methodologies.
• Familiarity with cloud platforms, DevOps practices, or emerging technologies.
• Strong stakeholder management and negotiation skills.

Responsibilities

• Lead, mentor, and manage technical teams to deliver high-quality solutions.
• Oversee the planning, execution, and delivery of technical projects.
• Collaborate with cross-functional teams to align technical strategies with business goals.
• Evaluate and implement new technologies to improve efficiency and performance.
• Manage budgets, timelines, and resources for technical initiatives.
• Ensure compliance with industry standards, security protocols, and best practices.
• Troubleshoot and resolve complex technical issues.
• Manage consultants who have been placed onsite with customers across Global Financial US.
• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with RM to onboarding new consultants.
• In collaboration with sales, lead the following discussions through regular meetings with stakeholders and other internal team members: Extensions New opportunities Consultant utilization Change order & PO updates Invoicing updates Function as the escalation path for any issues for both consultants and stakeholders
• Provide the regular reporting to external and internal clients on the following: Project Summary (should include list of resources by project, start and end date) Consultant utilization (should include burn % and costs/resource) Open roles (list of net new roles and any backfills required) Change Orders/POs Provide detailed invoicing report to customer (monthly or when requested by stakeholder or internal client)
• Have a clear understanding of the client’s environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize SR tools.
• Consistently reinforce WWT and our Core Values
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build relationships with entire sales cycle – CSE/CSE Managers, AM's, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Building strong stakeholder relationships to maintain current business and acquire net new.
• Advocate for consultants and customer, when required.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager