Technical Specialist

Breckenridge Grand Vacations•Breckenridge, CO

just now•$26 - $30•Onsite

About The Position

As our Systems Administrator, you will be essential to Sharing Smiles by ensuring seamless, reliable technology that creates unforgettable experiences for our guests and owners. You will be the guardian of our digital infrastructure, with a core mission to ensure all systems function properly and are always working, directly supporting our teams who serve on the front lines. This hands-on role requires a proactive expert responsible for our entire computer network and telecommunication systems, from managing servers and firewalls to providing exceptional internal support. You will embody a proactive philosophy, taking ownership to ensure maximum uptime by anticipating needs and resolving issues, ultimately helping us close the loop on guest concerns. This position is perfect for a solutions-oriented professional who thrives on both strategic planning and hands-on technical work and is committed to being the reliable backbone that empowers our entire company to deliver GRAND vacations. This role requires 24/7 on-call availability for critical system needs.

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school; OR six months to one year of related IT experience and/or training; OR an equivalent combination of education and experience.
Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with a minimum of two years of experience.
Ability to operate and perform minor repairs to office equipment (computers, printers, phones).
Must possess a valid US driver’s license with an acceptable driving record.
Must have reliable transportation to travel between Breckenridge Grand Vacations properties.
Ability to lift 25-50 pounds and perform physical tasks such as stooping, kneeling, crouching, and crawling for equipment installation and maintenance.

Nice To Haves

Previous IT support experience in a hospitality or resort environment.
Experience with a ticketing system like ZenDesk.
Hands-on experience with user account management in Active Directory or Microsoft 365.
Basic understanding of network concepts (e.g., cabling, VLANs, switch management).
Familiarity with troubleshooting phone systems (VoIP).
Experience with hardware deployment and imaging processes.
Bilingual capabilities.
Proven ability to explain technical concepts to non-technical users with patience and clarity.
A proactive, problem-solving mindset with a strong desire to take initiative.
A deep commitment to providing exceptional customer service, aligned with an "End of the Line" resolution philosophy.

Responsibilities

Provide first-line technical advisement and support for both hardware and software issues.
Serve as the “End of the Line” for support requests, resolving situations completely whenever possible without passing them along.
Diagnose and resolve issues with computers, phones, printers, and other peripherals.
Follow up on any situation that is not fully resolved at the time of the initial request.
Create, change, and delete end-user accounts and services in Active Directory and other systems.
Assist in keeping company computer and phone systems current and functioning properly.
Perform basic repairs and maintenance on computer hardware and office equipment.
Deploy new hardware (computers, phones, etc.) and software as directed.
Be responsible for tracking and maintaining all computer and phone hardware.
Manage and prioritize personal technical work queue within the ticketing system (e.g.,ZenDesk).
Respond promptly to all email and voicemail correspondence.
Maintain accurate documentation and records.
Uphold Hospitality Standards and provide exceptional, courteous service to all end-users.
Maintain positive working relationships with all contacts across the company.
Attend and participate in company training sessions and department staff meetings.
Perform on-call duties for one week on a rotating schedule (approximately once every 7weeks).
Travel between Breckenridge Grand Vacations properties as required.
Perform physical tasks such as lifting (25-50 lbs.), kneeling, and crawling to install or repair equipment.

Benefits

Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program