Technical Specialist
About The Position
Technical Specialist North Hospitality- Must be in Dallas-Fort Worth, TX What you'll be doing: Under direct supervision, responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class services & escalating higher level merchant/deployment issues promptly. Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed. Perform point-of-sale data entry tasks and hardware swaps. Perform data entry and ensure information stored in Salesforce CRM is accurate and complete. Filing and/or electronic storage of documents. Assist team members in tracking all inventory, including RMAs. What we need from you: High school diploma or equivalent. Minimum one (1) year experience in call center technical support. Excellent customer service skills. Excellent verbal and written communication skills. General knowledge of computers. Familiarity with Microsoft Office and/or GoogleSuite Familiarity with Salesforce CRM. Travel Requirements: 20% Hourly Range: $21.00- $25.00 Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. What we offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: Medical, Dental, & Vision Coverage Flexible Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Please note: North is a US based company and this role is not eligible for current or future sponsorship. Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S. Who we are: We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands NorthAB, LLC (North) and its subsidiaries are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. At North, we point the way to smarter, faster, and just plain better payment solutions. Let’s go North, together!
Requirements
- High school diploma or equivalent
- Minimum one (1) year experience in call center technical support
- Excellent customer service skills
- Excellent verbal and written communication skills
- General knowledge of computers
- Familiarity with Microsoft Office and/or GoogleSuite
- Familiarity with Salesforce CRM
Responsibilities
- Responsible for merchant hardware configuration and deployment
- Keeping track of inventory and related entries in database
- Responsible for world-class services & escalating higher level merchant/deployment issues promptly
- Fulfill incoming new or replacement hardware orders
- Configure hardware
- Create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed
- Perform point-of-sale data entry tasks and hardware swaps
- Perform data entry and ensure information stored in Salesforce CRM is accurate and complete
- Filing and/or electronic storage of documents
- Assist team members in tracking all inventory, including RMAs
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
