Technical Specialist

NorthAB LLC

1d • $21 - $25

About The Position

Under direct supervision, responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class services & escalating higher level merchant/deployment issues promptly. Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed. Perform point-of-sale data entry tasks and hardware swaps. Perform data entry and ensure information stored in Salesforce CRM is accurate and complete. Filing and/or electronic storage of documents. Assist team members in tracking all inventory, including RMAs.

Requirements

• High school diploma or equivalent
• Minimum one (1) year experience in call center technical support
• Excellent customer service skills
• Excellent verbal and written communication skills
• General knowledge of computers
• Familiarity with Microsoft Office and/or GoogleSuite
• Familiarity with Salesforce CRM

Responsibilities

• merchant hardware configuration and deployment
• keeping track of inventory and related entries in database
• world-class services
• escalating higher level merchant/deployment issues promptly
• Fulfill incoming new or replacement hardware orders
• configure hardware
• create Salesforce CRM Support Tickets
• route tickets and calls to the appropriate persons as needed
• Perform point-of-sale data entry tasks and hardware swaps
• Perform data entry and ensure information stored in Salesforce CRM is accurate and complete
• Filing and/or electronic storage of documents
• Assist team members in tracking all inventory, including RMAs

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees