Technical Specialist

Agility Recovery • Duluth, GA

2d • $65,000 - $70,000 • Onsite

About The Position

Agility Recovery is a rapidly growing business to business company focused on business continuity and disaster recovery. We are a company with an innovative culture and a fast-paced environment, backed by the solid foundation of a 30-year history serving thousands of customers across the United States and Canada. When a customer experiences a disruption to their business (whether it is a hurricane, malware attack, or burst pipe in the building), we offer flexible solutions that cover everything from business continuity planning and alerting/messaging software, to physical workspace and data recovery. Agility is the only integrated business continuity solution that helps companies plan, train, test, alert, and recover – all in one. We spend our days working to “do good” and our services bring hope to organizations during a crisis.

Agility Recovery is seeking a Technical Specialist to join our team in Duluth, GA. Reporting directly to the Manager of Technical Services, the Technical Specialist will be responsible for the baseline configuration deployment, and maintenance of various technologies for Agility Recovery’s customers across a variety of industries. You will use a high level of strategic and analytical thinking as you navigate the unique challenges of planning, testing, and deploying IT assets for internal and external customers.

With Agility, you can work for a fun, fast growing, and well-capitalized organization with a startup feel. We are a company of people who want to make a difference in the world, with each of us contributing to making sure clients come first while maintaining a strong company culture.

Requirements

• 3-5 years of experience in technical support, hardware management, and IT maintenance.
• Military IT MOS, Bachelor's Degree in IT field, or equivalent experience.
• Ability to configure and manage Intel based hardware to include RAID, bare-metal restoration, and server OS installation.
• Must be able to handle multiple tasks, work well under pressure, be attentive to detail, and possess excellent problem-solving skills.
• 20% travel to client sites within North America to support customer testing and recoveries.
• Must have strong verbal and written communication skills.
• Ability to lift 50+ lbs.
• Full time office role.

Nice To Haves

• IT Help Desk experience is preferred, but not required
• A+ Certification
• Microsoft Certifications
• Net+ and/or CCNA Certifications
• CEH, CompTIA PenTest+, or GPEN

Responsibilities

• Support customer events by performing hardware installation, setup, and support for the servers, laptops, desktops, multi-function printers, and tape drives.
• Facilitate delivery and return of all technology and communication equipment in response to ad hoc member requests for testing as well as unplanned emergency responses.
• Manage equipment maintenance and keep up to date with software patches, firmware, and device drivers.
• Interface with customers to provide on-time delivery of our IT solutions.
• Effectively document infrastructure, procedures, and events.
• Perform cross-functional duties such as inventory management, physical, and basic systems administration.
• Leverage opportunities for cross-functional training and responsibilities with peers, including System Administrators and Network Engineers.
• Internal monitoring of corporate systems, taking internal support calls, escalating to 3rd Party Managed Service provider as needed
• Onboarding of new hires - preparing requiring technology and verification of licensing of internal required software
• Perform other duties as assigned by management
• Participate in 24/7 on-call rotation to support customer emergencies.

Benefits

• Internal growth opportunities
• 3-weeks of vacation + 9 observed holidays + 3 floating holidays.
• Competitive medical, dental, and vision benefits. Employees are eligible for benefits on 1st day of employment.
• 401(k) plan with company variable contribution
• Annual fitness reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees