Technical Specialist & Trainer - Combine & Attachments

CLAAS•Richland VII Precinct, NE

10d

About The Position

CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! Your role on our team:The Technical Specialist & Trainer is a member of the CLAAS of America (CoA) Technical Support Center (TSC) team who provides technical support and technical training for North American CLAAS Dealers. This role has a primary focus on the support of the CLAAS Combine and front attachments. The position will also provide secondary support to other CLAAS products as demand requires.

Requirements

Bachelors’ degree in Business or Ag related field preferred, or equivalent work experience.
2-5 years’ work-related experience, preferred.
Agricultural equipment experience to include diesel engine technology, CLAAS equipment experience a plus.
Proven excellent technical communication skills in both written and oral form.
Ability to read engineering prints, especially electro/hydraulic schematics.
Proved ability to prepare presentations and present ideas across audiences.
Strong ability to work independently in a versatile environment.
Expert level understanding of North American harvesting technology.
Strong problem solving and decision-making skills.
Exceptional Project Management Skills.
Advanced computer skills including experience with internet-based applications, databases, and machine/engine diagnostic software(s).
Must be able to maintain professionalism and confidentiality at all times.
This position includes some travel (5%- 10%); a valid driver’s license and passport are required.
Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible.

Responsibilities

Responsible for being the expert in encompassing the complete CLAAS Combine and front attachments product ranges.
Leads CoA efforts on Technical Service Training on all CLAAS combines and front attachment products.
Creates technical training and videos that are to be published or presented in support of the North American training efforts.
Troubleshoots / diagnoses / resolves technical issues over the phone or at customer / dealer location(s) as required to aide in effectively conducting machinery repairs.
Develop comprehensive technical reports detailing product performance and addressing technical changes as required.
Regularly creates, evaluates, and edits product technical publications, such as field actions, and communications, specifically tailored for the North American market.
Serves as liaison between CLAAS Central Academy & CLAAS of America (CoA) training departments for specific areas of expertise.
Provides input and assistance on the warranty of CLAAS combines and front attachment components.
Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
Demonstrates regular and punctual attendance at the assigned work location.

Benefits

Premium free health, vision, short-term disability, and long-term disability
Competitive rate dental plans
Competitive paid time off
401(k) with a generous company match
Retirement Readiness Program
Company-Paid Life Insurance
Flexible Spending Accounts
Dependent Care Resources Program
Tuition Reimbursement
Employee Assistance Program, including mental health
Wellness Programs including weight loss, diabetes management, and high blood pressure management
Legal & Financial Services
Fun & Safe Environment